ICT FILTRACIÓN’s specialist technical support and customer service are the expression of our commitment to you and to your firm’s production and environmental goals. This is why they are designed to help you to maximise performance, cut costs and improve the eco-efficiency of your filter installation.
– Increased performance, eco-efficiency and an extended product and system life cycle.
– Reduction in direct and indirect costs, from product consumption to the number of technical shutdowns in your production process.
– Improved safety from the risks of escapes and emissions.
- ATAC Free services, at no cost to you
- ATAC Premium services, a small investment with a fast return
ATAC FREE SERVICES, at no cost to you
– FREE GENERAL ASSESSMENT OF FILTERS
Answering a technical questionnaire will enable us to find out about your installation, operation, needs and opportunities for improvement.
– FILTER VISITS
Take advantage of one of our experts being in your area to have him compile technical information about the use and results of your filtering installation and bag. This involves a visit and the final report will include photographs, comments, proposals and conclusions by the expert from ICT Filtración.
ATAC PREMIUM services, a small investment with a fast return
– FILTER VISITS
Subject to a prior quotation, where the visit requires a special trip by the expert from ICT Filtración to the customer’s site to compile technical information about the use and results of your filtering installation and bag. This involves a visit and the final report will include photographs, comments, proposals and conclusions by the expert from ICT Filtración.
– ASSESSMENT OF USED OR NEW BAGS
This assessment reveals the real operation and performance of a bag, i.e. why and how it works (or stops working) in the filter installation, above and beyond its commercial attributes. In the case of new bags this is useful for prescribing purposes. In the case of used bags, to solve problems. Under certain circumstances the cost of the assessment is compensated for by a discount on an order.
– MECHANICAL INSPECTIONS
These consist of studying and reviewing the basic parts of the filter with the installation stopped and measuring pressures, flows and temperatures with the installation running. The aim is to get the most out of the products to be used and get the best possible performance out of the installation.
– TECHNICAL SUPPORT FOR CHANGING BAGS
The ICT FILTRACIÓN technical team offers support for changing bags where this is done by the customer’s maintenance department. On the basis of an assessment of the products and the mechanical installation, this support service makes the difficult parts easier and makes perfect adjustment and operation of the whole filter system possible.
– CHANGING BAGS
This service goes beyond technical support for changing bags: a specialist team from ICT Filtración takes charge of carrying out the changes. This represents major time savings and, above all, a total guarantee that the installation will work properly once the changing process has been completed. Moreover, this service includes a check on the filter to detect any faults.